Returns & Exchanges


Free returns on all orders! 

Merchandise is accepted for exchange or refund if returned in salable condition within 14 days of the ship date, accompanied by the the return/exchange slip. With this return/exchange slip, please include your name, order number and a detailed note. Please note that some products are not eligible for return or exchange.  


Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

If you wish to return your item, email and you will get an email with a free return shipping label. Simply attach it to the package and drop it at any USPS location. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Please contact with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours.

When returning postage yourself, we suggest you insure the package via Mail or UPS and purchase tracking services for your protection, please provide tracking information in email of return/exchange request to

You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to

Please allow 10 to 12 business days for us to receive and process your return or exchange.

 Personalized Items cannot be returned or exchanged.


Katherine Burner does not provide return shipping labels for orders outside of the US.

Katherine Burner reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear.  Discoloration, tears, and/or other material deteriorations that occur with use will not be regarded defective. We do not replace products that have previously been replaced.



Making an Exchange:

If you wish to exchange your item, email and you will get an email with a free return shipping label. Simply attach it to the package and drop it at any USPS location. 

Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color / size / style on the return/exchange mail to

Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by or because of quality issues, we will reimburse you with store credit for the shipping costs.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

If you have any questions or concerns, please e-mail



All orders placed are FINAL and we will not be able to accommodate any adjustments to completed orders. 

No returns, exchanges, or store credit. NO EXCEPTIONS.



We ship via USPS which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

For domestic packages we ask USPS to require a signature for orders over 500USD.

Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.